![]() ![]() There are some specific cases for this: recipients in a high rise building without a doorman or concierge to handle parcels on behalf of residents, in older buildings in downtowns (e.g. It makes sense for the roughly 20% of the population that live in locations where home delivery and safe drop are not an option. Where does it make sense to offer out-of-home delivery options? To make the case that once you install a parcel locker, you will be able to change the behavior of recipients getting home delivery is unrealistic. ![]() And research done via projects with clients also validates that a recipient already getting home delivery does not want any out-of-home delivery option, except in the case of a missed delivery. ![]() In fact, over 77% of online buyers want items delivered to the home. Our research has consistently shown that consumers, around the world, including China, prefer getting parcels delivered to the home. So, let’s try to answer some common questions about parcel lockers. A lot of that research has been sponsored by parcel locker advocates and, of course, those reports point to the benefits lockers. I ask the question because the research out there on parcel lockers does not seem to match up with what we are seeing in the market. It shows that parcel lockers are living a moment right now and have been since COVID. Not sure how all of them will survive or even how they differentiate from each other. When I was at Post-Expo in Frankfurt last year, I was just amazed at the number of parcel locker suppliers there with a booth – I counted 23. ![]()
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